Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) are a binding agreement between you and Plus Ultra Industries, LLC (“Plus Ultra,” “we,” “us,” or “our”) governing your access to and use of Kanvify (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

Our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and any order terms presented at purchase are incorporated as applicable. If an order form expressly conflicts with these Terms, the order form controls only for that conflict.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By creating an account, you represent that you meet these requirements and that the information you provide is accurate and complete.

3. The Service

Kanvify is a managed compute platform for software agents. Depending on your account configuration, the Service may provide:

• Isolated Linux micro-VM sandboxes with configurable compute, persistent filesystems, and create, run, suspend, resume, restore, and destroy operations
• Checkpoints that capture point-in-time sandbox filesystem state
• Processes and services that run inside a sandbox; Kanvify does not currently provide public Internet ingress or a public service URL for those processes
• Per-sandbox outbound-network policy configuration
• A versioned API, scoped API keys, OAuth 2.0, an MCP server, and a web dashboard
• Workspaces, roles, notifications, activity records, quotas, and spend controls
• An optional bring-your-own-provider LLM proxy described in Section 10

Features may be experimental, unavailable, or changed. A configuration shown in the dashboard or API does not guarantee that an external dependency, network path, or third-party service is available.

4. Accounts and Credentials

You are responsible for activity under your account, including activity initiated by your users, agents, scripts, integrations, and credentials. You must safeguard login links, API keys, OAuth secrets, provider credentials, registry credentials, and execution tokens; use appropriate access controls; promptly revoke suspected compromised credentials; and notify us at security@plusultra.industries of suspected unauthorized access.

User API keys are stored using bcrypt, a one-way password hash. OAuth secrets are hashed, and short-lived execution-token identifiers are stored so tokens can be revoked. Recoverable integration credentials, including customer-provided LLM and registry credentials, are encrypted because the Service must use them on your instructions.

5. Usage Billing, Credits, and Taxes

Kanvify charges for metered usage at the posted rates and may sell prepaid credits. The standard usage contract has no recurring base fee.

• Metered usage. We meter billable compute and storage in short intervals, generally five-minute windows. Usage records may be queued and reported to Stripe for billing and reconciliation. Usage initiated under your credentials is your usage.
• LLM charges. The LLM proxy is bring-your-own-provider only. You pay the model provider directly. We do not provide, resell, or bill for LLM usage.
• Billing and collection. Available credits are applied under the documented credit rules. Remaining metered charges may be collected from the payment method on file or invoiced in arrears as disclosed at purchase.
• Prices. We may change prices prospectively. We will post the change and make reasonable efforts to notify affected customers before it applies. You may cancel before the new price takes effect.
• Refunds and credits. Consumed metered usage is non-refundable. Unused prepaid credits may be refunded at our discretion. If we verify that a platform-caused error produced an overrun, we will provide service credits for the verified overrun. Nothing in this paragraph waives rights or remedies that cannot be waived under applicable consumer law.
• Payment failures. If payment fails, we may apply a delinquency period, notify you in the Service, restrict billable actions, suspend running sandboxes, or terminate access. Amounts already incurred remain due.
• Taxes. Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes, and we may collect them where required.

Closing an account or stopping use does not erase charges already incurred. Access remains subject to the suspension and termination rights in these Terms.

6. Spend Caps and Quotas

Spend alerts and caps are best-effort cost controls, not guaranteed maximum charges. Usage arrives in intervals and can be delayed, so charges may exceed a configured cap before enforcement occurs. When recorded usage breaches a cap, the Service suspends running sandboxes and blocks supported running or billable actions until the cap is raised, removed, or resets. Some already-started work or usage received after delay may still be billed.

Account-scoped operational limits may bound concurrent sandboxes, compute, memory, storage, services, checkpoints, egress rules, or other resources. We may reject or suspend activity that exceeds a limit and may adjust prospective defaults or approved overrides with reasonable notice.

7. Promotional Credits

We may issue promotional prepaid credits, including a signup grant with a stated expiration. Promotional credits do not waive card requirements, do not create a recurring fee, and do not convert automatically into a purchase. Availability and eligibility are determined when the offer is presented.

8. Acceptable Use

You must comply with our Acceptable Use Policy. We monitor for suspected abuse and may investigate and act on it. We do not represent that automated systems detect every prohibited workload or event. We may throttle, isolate, suspend, or terminate affected resources or accounts when we reasonably believe action is necessary to protect the Service, customers, providers, third parties, or the public, or to comply with law.

9. User Content

“User Content” means code, files, environment data, sandbox filesystem content, checkpoints, prompts, responses, and other material you or your agents submit to or process through the Service.

You retain your rights in User Content. You grant Plus Ultra a limited, non-exclusive, worldwide license to host, copy, transmit, cache, and otherwise process User Content only as needed to provide, maintain, secure, support, and comply with law regarding the Service. You represent that you have all rights needed for your User Content and instructions.

Plus Ultra does not use User Content to train its own machine-learning models. A customer-selected LLM provider processes requests under the customer’s account and the provider terms applicable to that account; you are responsible for the provider’s data-use settings and permissions.

Checkpoints and sandbox storage are not a backup service. Checkpoint records and their backend snapshots are pruned daily after the account-configured operational period, which defaults to 90 days. You are responsible for exporting anything you need to keep.

We have no general obligation to review User Content, but we may access, preserve, restrict, or remove it where reasonably necessary to provide support you request, investigate suspected abuse or security issues, enforce these Terms, or comply with law.

10. Bring-Your-Own-Provider LLM Proxy

The optional LLM proxy uses only a provider credential supplied by you. You contract with and pay the provider directly. Plus Ultra does not supply a managed provider credential and does not charge for model usage.

When you enable a supported route, the proxy is designed to keep the provider credential out of the sandbox, route your request to the provider you configure, and optionally cache a response within your workspace. Anthropic and OpenAI are supported customer-provided routes. Prompts, request context, and responses are transmitted to the selected provider and are subject to your agreement with that provider.

If caching is enabled, identical eligible requests may be served from a workspace-scoped cache until its configured time-to-live. Expired cache content is purged by a recurring sweep. Aliases or fallbacks apply only as configured for the workspace and may change the provider or model used. Outputs are machine-generated and may be inaccurate; you must review them before relying on them.

11. Sandbox Services

The Service can start and manage a process inside a sandbox. That process is not made available on the public Internet merely because the Service returns a service configuration or hostname. You are responsible for the process, its content, its security, and any separate networking you configure. Do not rely on Kanvify for public ingress unless we expressly release and document that capability.

12. API Use and Changes

API requests are subject to rate limits that may vary by endpoint or account. The API is date-versioned. We may modify, deprecate, or discontinue features and will make reasonable efforts to provide notice where practicable. Emergency, security, legal, or provider-driven changes may occur without advance notice.

13. Intellectual Property and Feedback

The Service, excluding User Content, is owned by Plus Ultra Industries, LLC and its licensors and is protected by intellectual-property laws. These Terms do not grant you a right to use our names, trademarks, logos, or proprietary software except as necessary to use the Service.

If you provide feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction or compensation, without identifying you publicly unless you agree.

14. Copyright Complaints

Send copyright notices to copyright@plusultra.industries. A notice should identify the copyrighted work, the allegedly infringing material and its location, your contact information, your good-faith belief that the use is unauthorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature.

You may send a counter-notice if material was removed by mistake or misidentification. We may remove or restrict material and may terminate repeat infringers where appropriate. This contact information does not state or imply that Plus Ultra has registered a designated agent with the U.S. Copyright Office.

15. Privacy and Data Processing

Our Privacy Policy describes our processing of personal information. The Data Processing Addendum applies when Plus Ultra processes Customer Personal Data on a customer’s behalf and is accepted through the Service’s self-serve clickwrap.

16. Third-Party Services

The Service depends on third parties listed on our Subprocessor List. Your use of customer-provided LLM credentials, Google sign-in, GitHub runners, or another integration may also be governed by your agreement with that provider. We are not responsible for third-party services and do not guarantee their availability, security, outputs, or conduct.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR A PARTICULAR PURPOSE; THAT DATA, SANDBOXES, CHECKPOINTS, OR CACHED RESPONSES WILL NOT BE LOST; OR THAT THIRD-PARTY OUTPUTS WILL BE ACCURATE OR AVAILABLE. NO SERVICE-LEVEL AGREEMENT APPLIES UNLESS EXPRESSLY AGREED IN WRITING.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUS ULTRA INDUSTRIES, LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, USE, OR DATA, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID PLUS ULTRA FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR US$100.

These limits do not apply to liability that cannot lawfully be excluded or limited, including where applicable liability for fraud, willful misconduct, or death or personal injury caused by negligence. Applicable consumer-law rights remain unaffected.

19. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Plus Ultra Industries, LLC and its affiliates, officers, employees, and agents from third-party claims and related losses arising from your User Content, your use of the Service, your violation of these Terms, or your violation of law or another person’s rights. This obligation does not apply to the extent a claim was caused by Plus Ultra’s breach, gross negligence, or willful misconduct.

20. Suspension, Termination, and Data

You may cancel a subscription or request account deletion at any time. Account deletion immediately disables access after verification, but completion is not instantaneous and may require automated and manual processing. The Data Deletion Instructions explain the process and retention exceptions.

We may restrict or terminate access if you materially breach these Terms, payment remains delinquent, usage breaches a spend cap or quota, credentials appear compromised, activity creates a security or abuse risk, law requires action, or we discontinue the Service. Where reasonable, we will provide notice and an opportunity to remedy; urgent action may occur without prior notice.

Termination ends your right to use the Service. Amounts already incurred remain due. Provisions that by their nature should survive will survive, including provisions concerning ownership, payment, disclaimers, liability, indemnity, disputes, and data retained under law.

21. Governing Law and Courts

These Terms are governed by Delaware law, without regard to conflict-of-law rules. Except where applicable law gives you the right to bring a claim elsewhere, the state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to those courts. These Terms do not require mandatory arbitration. Either party may bring an eligible claim in small-claims court.

22. Changes to These Terms

We may update these Terms. We post changes with an updated effective date and make reasonable efforts to notify affected users. A change takes effect on the date stated in the updated Terms unless applicable law requires otherwise. If you do not agree, you must stop using the Service before the change takes effect.

23. General

These Terms and incorporated documents are the entire agreement about the Service unless an order form or other written agreement applies. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. If a provision is unenforceable, it will be modified only as needed and the remainder will continue. A waiver must be explicit and does not waive later enforcement. Headings are for convenience only.

24. Contact

Questions about these Terms: legal@plusultra.industries

Account and product support: support@plusultra.industries

Plus Ultra Industries, LLC accepts legal contact by email only.